Refund Policy
We are happy to exchange or refund any unworn footwear or unused accessories within 28 days of purchase with receipt. This includes sale and promotional items.
Return in store
You are welcome to return items in store free of charge. If purchased online, you will need your order number.
Return by post
We are a small independent business, and provide our customers with competitive priced footwear and bags. This means unfortunately that we do not pay return postage or provide a returns label.
Returns address-
Sims Footwear
11/12 Great Western Arcade
Birmingham
B2 5HU