Welcome to the Sims Footwear website. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using the website, you signify your agreement to be bound by these terms and conditions.
Site Changes
Our goal is to keep this website fresh and exciting. We create timely editorial to replace content that becomes out dated or out of season. We will move and expand portions of the site from time to time. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
Product display
We have made every effort to display the products featured as accurately as possible. However, the display capabilities of a computer monitor, may greatly affect the colours and textures you actually see on the screen. We cannot be held responsible for any variations of this and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be as accurate as the actual product. Where colour match is vitally important please contact us to see we can help with further photos and advice.
Website errors
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. Obviously if you feel there is some conflict as regards description or pricing please contact us before ordering.
Website access
Given the unpredictability of technology and the online environment, Sims Footwear does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be immediately corrected, or that this site, or the server that makes it available, will be free of viruses or other harmful elements. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. We shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.
Your account
If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. Please let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering. Sims Footwear reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we have to cancel an order, you will not be charged. We will not be held responsible for delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. We reserve the right to amend errors or to update product information at any time without prior notice.This does not affect your statutory rights.
Pricing and Availability
All prices on the website include VAT where applicable. Sims Footwear VAT number is GB478705505.
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. If a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. Once your order has been placed you will receive an email to confirm we have received you order. This confirmation e-mail is a confirmation we have received your order and not a guarantee of stock availability. If we are unable to fulfil your order, you will be contacted and your card will not be charged or refunded as soon as possible.
Payment Options
We accept all major credit and debit cards for payment. If your credit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. Your name and address details must match the card-holder address details held by your card issuer. If the problem persists, please contact your credit card provider.
Cancelling Your Order
Recently placed orders can be cancelled provided we have not dispatched your items. If we have dispatched your items, then we will not be able to stop the delivery process. You may, of course, return any goods you do not want, in accordance with our Returns Policy, but we will not be able to refund the outward postage costs. Please refer to the Returns section on this website.